Home Service Guys
www.homeserviceguys.net
Home Service Guys Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Home Service Guys has 1.0 star rating based on 1 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Anonymous
Beware!
No show, wont answer calls or emails.
Reason of review:
Poor customer service
Anonymous
Waukee, Iowa
SCAM!!!!
I bought a $50 voucher through a company for air duct cleaning. The first scheduled appointment the Home Service Guys were a no call, no show. The 2nd time they did show up. There were 4-5 guys that came (very odd) one was pacing in the driveway. The others kept milling about in my house loike they were casing the joint. After they looked the house over they wanted an additional $300. That brought the total cost to around $550 for a 1900 sguare ft house. They were told to leave. They took the coupon and left after sitting in my driveway for 10 minutes. This company is clearly a scam.
Loss:
$250
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Verified ReviewerNever show up with no call and rude customer service
I had purchased the voucher from groupon on March 5, 2014. Before i buy the voucher, i had call the home service guy making sure that i am in there service area. They told me that i am. The voucher said within 100 miles and i am 71 miles away from them. So, i went ahead bought the voucher and made the appointment with them on April 7. On the April 4, they called me said that the guy who is going to do my service had a dead in the family and see if i can reschedule to different day. So we made another appointmet for april 17 between 9-11. On April 17, i call off from my work to wait for them from 9-11 and still no one show up. So, i called them on 11 to see what is going on. The lady who answer the phone told me, she is going to check to see what is going on and call me back. After 30min still didn't get the call. So i call back to them, another lady answer said that it wasn't her the one told me going to call me back. But she said she gonna find out what is going on. Then she came back and told me that i am not in their service area and i will have to call groupon for my refund and hang off at me. So, i call back again, another lady answer said she wasn't the one hang off at me. i said i want to talk to the manager but she said he is not in. Also, she said if the other lady told me i am not in the service area then i am not and hang off right at me again. They don't even want to talk to you. This is a scam company. Don't buy the service from them. They just going to run around run you and just not going to show up in your house.
Loss:
$70
Anonymous
Lorain, Ohio
Its a scam. I was scammed and worked for them
They dont have but a few employees. They dont have any skills or knowledge of any repairs. U can almost bet that the guy that shows up is new. we were paid nothing. We had to pressure people into giving us more money....they expected me to drive to different states to go to a person.s house and try to scam them the so called owner doesnt even know how to do the work. He has never cleaned any air ducts. Jody Street will rip u off. All these peope do is trick you into buying a coupon and then hire people to harrass these peiple and takr their money while they sit at home and get the money . Its a complete scam. When I finally said I ddnt want to do it anymore they took my money. Never paid me. Used me and prey on people that buy these coupons. Dont do it people. Save your money .. Make these worthless people work real jobs instead of scamming people.
Anonymous
Decatur, Illinois
No show several times and pushed for money
I purchased a groupon for 49 and have been rescheduled 3 times. Two guys eventually showed up. One was doing some work vacuuming vent and the other one was pressuring for extra services that were at 500 dollars. This went on the entire time. I felt like I was being pushed and bullied. I didnt even know what I was really getting. It was a bad experience and a wast of money. I dont recommend anyone falling for this scam. consider yourself lucky if they dont show. Groupon should not be affiliating themselves with these companies. I wolt fall for anything like thiis again. If it.sounds too good.a deal its bacause its a scam
Primus Uoh
Walnut Creek, California
Did not finish job, Won't answer phones
I purchased this vent deal thru Groupon. I got through to them and they scheduled me a month out. No big deal. The guy showed up and was cleaning the vents. I made sure they were all accessible. They sold me an extra $50 service to disinfect them with a spray. That consisted of shooting a spray thru them for 5 seconds. The guy was chatty so it was not until right after he left when I was re-opening the vents thru the house that I noticed 2 of them were not done at all and he had not cleaned the dryer vent. I had paid extra for that service and he looked at my receipt to confirm it when he was here! I called and called their 800 number but no answer at all. If I clicked on operator, I got a building operator who said she did not work for them and had no way of reaching them. I was trying to catch the guy while he was still in my neighborhood. They did not call back until I complained to Groupon and then they made an appointment to come finish, but never showed up and won''t return my calls anymore. I've send message thru the website which they do not answer either. I tried to leave a review on their website, but they have added a password to their review page so people can't leave a review! I wonder why!?!?!? Clearly, I'm not the only upset customer. I DO NOT recommend buying this deal. No savings is worth this much hassle.
Loss:
$69
Anonymous
Walnut Creek, California
Not Finished, WOnt return calls, won't even answer phone!
I purchased this Home Service Guys deal thru Groupon to clean my vents and washer vent. They scheduled a month out, no big deal. The guy showed up and worked on teh vents. I made sure all were free and accessible. He looked at my coupon to confirm I had the dryer vent deal. I did not realize until I was going thru to re-open the vents that were left closed that he missed two of them. Suddenly I realized he had not done my dryer vent either. I called the number on my coupon, but alas, no asnwer. I hit zero for operator and only got a building operator that is not employed by them and had no way to reach them. After complaining to Groupon, they did call me back and made an appointment to come finish, but they never showed up and I have been unnable to reach them thru their website or thru the phone since. It's been over a month now and still not done my dryer or finished the vents missed. Funny that they have put a password on the "customer comment" page so people can't leave comments, I wonder WHY!!!!?!?!? Obviously I'm not the only complaint. I would not recommend them at all.
Loss:
$69
3 comments
Anonymous
Ringgold, Georgia
Terrible Customer Service and no one actually shows up!!!
Purchased air duct cleaning through Groupon. First appointment and the tech never showed and never called. I called the company directly and requested a manager call to explain. No return call was ever received. Another time was scheduled and then they cancelled at last minute. Another time was scheduled and again, they called and had to reschedule. When asked why this continues to happen they were clueless. Apparently there is only one technician for my area. That doesn't make sense - I live within 10 miles of Chattanooga TN - big city and you only have one person? Do not use these people.
Lorianna Xql
Raleigh, North Carolina
HOMEGUYS Service did not honor coupon
I had a Living Social coupon and I had to wait 2 months to get an appointment. Then they cancelled on the first appointment as I took off work and was waiting. They said the tech had an emergency and could not be back to work for two weeks. I rescheduled and the day of the appointment they cancelled and said the van broke down. On the third try a tech did show up, but I found out once the technician had counted my vents and placed a huge machine in my living room, connecting to one main vent, he isn't even working for It's Duct Time!! He works for HOMEGUYS and he REFUSED to honor my coupon as it was printed! My coupon said whole house, all air-ducts. He told me that the special does not include all supply and main return ducts and it would cost me an additional $228 just to do what my coupon said he should do in the first place. Then he gives me a sales pitch on how else I can improve my system and would have sold me services totally $1,522.97!!!! Joe was my tech and was very rude! And had a BAD attitude after he realized I was not buying anything else! He literally argued with me that he was not going to honor that coupon and I should look at the fine print. So we did. I pulled it up and there was nothing about any air-duct restrictions! He kept saying he did not work for It's Duct Time. Then why was he representing them through the coupon??? I called the number on the invoice at HOMEGUYS and got an answering machine. I left a message and someone did call me back. They pretended not to understand what was going on and I asked them to speak with the tech. So he did and and the tech repeated, "I'm not going to do it....I'm not going to do it. You can talk to her." So I get the phone back and the man at HOMEGUYS says he is going to call his supervisor and call me back in a few minutes. Well, guess what? It only took a few minutes for Joe the tech to be out and gone and no one ever called me back! I called again and left a message that I was waiting for the response of the supervisor. No call. RIP OFF in Raleigh!!!
Loss:
$49
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I purchased the same deal from Living Social. First appointment they did not show up, second appointment they did not show up either.
When I called each time to complain they told me they had no idea what had happened. I was told the supervisor was "out in the field," and would contact me. He did not. This is the most unprofessional scam of a company I have ever dealt with.
I called Living Social and they were very helpful and refunded my money. After reading all of these complaints I am going to let Living Social know, and ask them to stop offering the deal.
Home Service Guys just left our house bc we purchased the $69 Groupon in August. When they 1st arrived, they said we had to pay another $300 in order to get the services we thought we were going to get and we told them NO!
Then the technician told my husband that he didn't even have all of the right equipment with him, including the cameras to see in the returns to make sure they were cleaned. Then after they left, my husband went down to the laundry room and they didn't even touch the dryer vent!! This company is shady!!
We are in MI and the technician said he came up from Tennessee to do the service but yet his van had a company name of A-1 and a Grand Rapids, MI phone # on it!
The same thing happened to me, only it was a carpet cleaning deal on Living Social. Watch out for this company!!!!!